Return Policy;

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At Ambermist, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your electric fireplace purchase, we offer a straightforward return policy to make the process as seamless as possible. Please review the following guidelines for returning your electric fireplace:

1. Eligibility for Returns:

• Electric fireplaces are eligible for return within 14 days from the date of purchase.

• The electric fireplace must be unused, in its original packaging, and in resalable condition to qualify for a return.

2. Return Procedure:

• To initiate a return, please contact us via telephone or email  to request a Return Merchandise Authorization (RMA) number.

• Upon receiving the RMA number, securely package the electric fireplace along with all its components and accessories, ensuring it is adequately protected during transit.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a manufacturer's defect or an error on our part.

• We recommend using a traceable shipping method and insuring the package for its full value to safeguard against loss or damage during transit.

4. Inspection and Refund Process:

• Once we receive the returned electric fireplace, our team will inspect it to ensure it meets the return eligibility criteria.

• If the return is approved, we will issue a refund to the original payment method within 5 business days.

• Refunds will be processed for the purchase price of the electric fireplace, excluding any shipping fees, unless the return is due to a manufacturer's defect or an error on our part.

5. Exclusions:

• Returns of electric fireplaces that show signs of use, damage, or alteration may be subject to a restocking fee or may be refused at our discretion.

• Customized or special-order electric fireplaces are not eligible for return unless they are defective or damaged upon receipt.

6. Manufacturer's Warranty:

• Please note that electric fireplaces are typically covered by a manufacturer's warranty for defects in materials and workmanship. For warranty claims, please refer to the warranty information provided by us or contact our us directly and state customer service.

7. Contact Information:

• For questions or assistance regarding returns, please contact us directly via telephone or email.

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By purchasing an electric fireplace from Ambermist, you agree to adhere to the terms and conditions outlined in this return policy. We appreciate your business and are committed to providing exceptional service throughout your shopping experience.