Warranty;

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At Ambermist, we pride ourselves on customer satisfaction - from the start of the enquiry to years down the line we want to know that we supported each and every one of our customers. To this end, we will honour 3 years FREE warranty with all items purchased directly from us. 

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What this means is in a unlikely event that a part fails, or is damaged (such as a glass break) our trained service engineers will replace and install all electrical/non-electrical parts in order to replenish your display back up to quality standards, Ensuring you can enjoy your purchase all year round.

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As a standard we will honour 3 year free guarantee, although if you wish to unlock the extra two years - for free - the registration form must be completed below within the first month. If completed within the time frame, two years warranty will be added when year three ends. 5 years in total.

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Electric Fireplace Warranty

Limited Warranty Coverage:

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The manufacturer (Ambermist) warrants to the original purchaser ("Purchaser") of its electric fireplace ("Product") that the Product will be free from defects in materials and workmanship under normal use and service for a period of [number] years from the date of purchase ("Warranty Period").

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Warranty Details:

1. Coverage: This warranty covers defects in materials and workmanship of the Product, including the heating element, electronic controls, and other components, when used under normal residential conditions.

2. Exclusions: This warranty does not cover damage resulting from misuse, abuse, improper installation, accidents, alterations, or unauthorized repairs. It also does not cover normal wear and tear, cosmetic damage, or damage caused by improper maintenance.

3. Repair or Replacement: During the Warranty Period, if a defect covered by this warranty occurs, Manufacturer will, at its option, repair or replace the defective Product or components without charge. Repairs or replacements may be performed with new or refurbished parts, subject to availability.

4. Obtaining Warranty Service: To obtain warranty service, Purchaser must contact Ambermist either telephone or email, and provide your details, once we confirm your details a claim will be processed.  

5. Transferability: This warranty is non-transferable and applies only to the original Purchaser who purchased the Product from an authorized retailer.

6. No Other Warranties: This warranty is the sole and exclusive warranty provided by Manufacturer for the Product, and no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose, apply.

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Return Policy;

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At Ambermist, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your electric fireplace purchase, we offer a straightforward return policy to make the process as seamless as possible. Please review the following guidelines for returning your electric fireplace:

1. Eligibility for Returns:

• Electric fireplaces are eligible for return within 14 days from the date of purchase.

• The electric fireplace must be unused, in its original packaging, and in resalable condition to qualify for a return.

2. Return Procedure:

• To initiate a return, please contact us via telephone or email  to request a Return Merchandise Authorization (RMA) number.

• Upon receiving the RMA number, securely package the electric fireplace along with all its components and accessories, ensuring it is adequately protected during transit.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a manufacturer's defect or an error on our part.

• We recommend using a traceable shipping method and insuring the package for its full value to safeguard against loss or damage during transit.

4. Inspection and Refund Process:

• Once we receive the returned electric fireplace, our team will inspect it to ensure it meets the return eligibility criteria.

• If the return is approved, we will issue a refund to the original payment method within 5 business days.

• Refunds will be processed for the purchase price of the electric fireplace, excluding any shipping fees, unless the return is due to a manufacturer's defect or an error on our part.

5. Exclusions:

• Returns of electric fireplaces that show signs of use, damage, or alteration may be subject to a restocking fee or may be refused at our discretion.

• Customized or special-order electric fireplaces are not eligible for return unless they are defective or damaged upon receipt.

6. Manufacturer's Warranty:

• Please note that electric fireplaces are typically covered by a manufacturer's warranty for defects in materials and workmanship. For warranty claims, please refer to the warranty information provided by us or contact our us directly and state customer service.

7. Contact Information:

• For questions or assistance regarding returns, please contact us directly via telephone or email.

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By purchasing an electric fireplace from Ambermist, you agree to adhere to the terms and conditions outlined in this return policy. We appreciate your business and are committed to providing exceptional service throughout your shopping experience.